Editor's Rating | |
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Overall | |
Features | |
Price | |
Customer Service |
Positives
- Automation tools
- Numerous premade templates
- Free plan
- Over 1,000 integrations
- Deadlines & issue linking
Negatives
- Confusing pricing structure
- Steep learning curve
Service management agencies have a lot on their plates, such as dealing with help requests and keeping their customers happy. So, these types of companies benefit significantly from a centralized support system like Jira Service Management.
The Australian company, Atlassian, delivers a service management platform that’s packed with useful tools, such as templates and automation. Due to this versatility, the software is fitting for any support agency, such as IT service management (ITSM), legal services, HR, and more. With a straightforward way to categorize and resolve issues, clearing your pipeline and responding to help requests become a walk in the park.
Helpfully, there are numerous ways to test Jira Service Management. In addition to a free plan that offers unlimited project workspaces for up to three agents, the platform’s paid plans can also be tried out for free for up to 30 days. Read More…