Jira Service Management is a handy platform for any company that needs to handle customer requests. The software comes with unlimited projects, and its detailed templates help categorize client issues. In addition, automation tools ensure that no request remains unnoticed. Users will be glad to know that Jira Service Management can be used for free forever. However, if one of the paid subscriptions is better suited to your needs, consider opting for annual billing to pay 17% less than monthly billing, but only if you’re at the end of the user tier’s spectrum.