Editor's Rating | |
---|---|
Overall | |
Features | |
Price | |
Customer Service |
Positives
- Comprehensive features
- Easy to navigate
- Time-saving AI tool
- Extensive integrations
- Superb customer support
Negatives
- Additional cost for key AI feature
- No refunds
Unlike Freshdesk, which helps small businesses provide customer assistance, Freshservice helps enterprises streamline their internal IT support operations. It offers a comprehensive suite of features, including incident, problem, change, and release management, all neatly displayed within an intuitive interface.
The cherry on top is that the platform integrates with over 19 third-party apps and Zapier, enhancing its flexibility and making it ideal for organizations looking to optimize IT service management. Moreover, prices start at $19 per agent per month with a 14-day free trial and up to 35% discounts with annual plans. Read More…