- Comprehensive software
- Extensive customization
- Built-in chat
- 24/7 customer support
- Intuitive mobile app
- Lacks invoicing tools
- Can be overwhelming
ClickUp calls itself the ultimate productivity tool, which is a rather bold statement. On the surface, this Californian company seems to provide a well-rounded online project management app with a lot of customization. Besides the basics, ClickUp allows for task automation, hundreds of third-party integrations, time tracking, and all types of project views. With so many tools, ClickUp is nothing short of comprehensive, so much so that some users may even find it overwhelming. The software is available on multiple devices, and you can even ask Alexa to create new tasks or go through your notifications. The company offers a free forever plan that supports an unlimited number of users, meaning that those looking for a simple task management solution can get it without paying a cent. However, ClickUp’s paid plans aren’t that expensive, especially when you consider its 30-day money-back guarantee.
It’s easier to go through what ClickUp can’t do than to list all of its features. While it doesn’t do your tasks for you, it does offer everything you need to organize your work and then some. Plus, the platform provides a high degree of customization, which allows you to set up projects in a way that works best for your team. But users who prefer to have everything configured automatically can also rejoice, as ClickUp comes with various premade templates for projects and tasks.
There’s plenty of information that comes with a task, especially in big projects. It’s not only about what an individual team member has to do, but also about the budget, start dates, deadlines, locations, meetings, priorities, and so on. ClickUp covers all of this, and it’s easy to add the required information. The project management platform also creates a to-do list for your tasks and presents it on your homepage. This is helpful for knowing what to prioritize and spotting tasks that are approaching their deadlines.
Of course, it’s always important to know at what stage a project is. This is only achievable with a helicopter view of everything that needs to be done, as a long task list is easily overwhelming. For that, ClickUp offers various view options, including Kanban boards, Gantt charts, and a calendar. It’s even possible to set up the software to show several views of the same project, and the user can then choose the one they prefer.
Communication is key for good project management. Everyone needs to be on the same page and know what’s expected of them. ClickUp knows this and offers users the ability to comment on tasks. The best part is that the platform automatically embeds YouTube videos, documents, images, or any other external sources and allows users to mention their team members. However, for a quick message, the software’s built-in chat is more than enough.
Finally, the software comes with its fair share of automation tools, so you can dedicate more time to completing tasks than organizing them. These go from automatically changing assignees when a status changes to increasing its priority when the due date gets closer. You can even set recurrent tasks so you don’t have to think about creating them again. ClickUp also comes with built-in time tracking for the entire team, meaning you can keep on top of how much time is spent on each task.
The main goal of a project management app is to improve productivity. So, it makes sense that the software integrates with other services to enhance workflow. By natively supporting over 50 third-party integrations, ClickUp is certainly up to the task.
The number of apps grows exponentially if you use Zapier, which boosts possible integrations to over 1,000. For example, you can create new tasks without leaving Outlook or launch Zoom meetings directly from ClickUp. Plus, you can develop your own integrations through the software’s API.
With all the features and customization that ClickUp offers, the project management app can be overwhelming – especially for those who have never used this kind of software before. Fortunately, the company has tutorials that explain what you need to do, so you can take baby steps until you master this massive platform. If you’re coming to ClickUp from one of its competitors – such as Asana or monday.com – you can conveniently import all your previous tasks. This process also works for CSV files.
If you’re starting from scratch, the first thing to do is inviting your team members. This is simple to remember as ClickUp prompts you to do so while creating your account. You just need to enter their email addresses, and you’re done. Each team member will receive an email with easy-to-follow instructions to create their own account.
Next, your projects and tasks need to be put into workspaces. You can have a space for each project or have a broader concept where each workspace covers all the tasks for one department – it’s up to you. Finally, it’s time to create tasks, subtasks, add dependencies, etc. This is easy to do as the platform is quite intuitive, but if you get stuck in any way, ClickUp offers tutorials for all its features.
If you were to write down all your to-dos, you would then need to bring your notebook with you everywhere. That’s where online project management software comes in. By supporting all three major desktop operating systems and offering mobile apps for both Android and iOS, ClickUp is available everywhere. You can even create reminders and check your notifications with Google Assistant or Alexa.
The desktop app is a carbon copy of ClickUp’s online version. The main difference is that you can use the app offline, and all changes will be updated when you return online. The mobile app doesn’t come with all the most advanced features, such as automation configuration, but it offers everything you need at your fingertips. Due to its intuitive interface, it just takes a few taps to create new tasks, check your notifications, attach documents, reply to team members, and more. The mobile app also features your homepage with all the tasks that need immediate attention, and you can conveniently sync the app with your calendar.
ClickUp’s free plan deserves some significant recognition. It’s one of the best on the market, as it supports an unlimited number of users and tasks. Non-paying users also get access to more advanced features, but there’s a limit to how many times they can use them. For example, you only get 100 map views of your projects. Other limitations include only having five workspaces, 100MB of file storage, and not being able to set task reminders.
Unlimited is ClickUp’s cheapest paid plan. True to its name, this subscription provides unlimited access to workspaces, file storage, and most advanced features. It also comes with all the task management features, such as dependencies, and offers 1,000 automations per month. The price starts at $5 per month per user with an annual billing cycle. Those looking for the ultimate project management solution can upgrade their accounts to the Business plan. It costs $12 per month per user with an annual subscription and is the perfect solution for mid-sized businesses. Bigger companies should take a look at the Business Plus and Enterprise subscriptions.
If you’re curious about the platform, ClickUp’s sales team may be able to offer you extended free trials on plans and features. Plus, all subscriptions come with a 30-day money-back guarantee. So, if you aren’t happy with the platform, you can get a full refund within the first month.
Offering a well-rounded product is great. But backing up the service with diligent and helpful customer support that works around the clock is even better. That’s certainly the case with ClickUp. There isn’t anything to complain about because the company provides everything you could ask for from customer support. Not only does ClickUp respond within minutes regardless of the time you contact it, but help is available through live chat, email, phone, and social media.
You can find a lot of information yourself by looking through the company’s support tab. There, you’ll find daily webinars, tutorials, troubleshooting articles, and much more. The best part is that the website is so easy to navigate that you’ll find what you’re looking for within seconds. Additionally, we recommend visiting ClickUp’s blog for tips and tricks on project management and the community forum to meet fellow users and suggest new features.
ClickUp is indeed the ultimate productivity tool. It offers a comprehensive set of features, vast customization options, and wide third-party integrations support. The software is ever evolving, and it’s clear that ClickUp listens to its community when setting up its product updates. That’s why it’s likely that missing features – such as built-in invoicing – will be included sooner or later. Plus, it’s quite generous of ClickUp to offer a free version that supports unlimited users. Although some of the features are restricted, it provides the tools required for a small startup to manage its work. And while the app can be overwhelming for beginners, ClickUp makes up for it with plenty of short and informative tutorials. The cherry on top is the helpful customer support team that works 24/7 to respond to all your questions within minutes. Starting at $5 per month per user, upgrading to a paid account is well worth it, and you can test everything out risk-free due to the 30-day money-back guarantee.
Best Online Project Management Software of 2024
|Editor's Choice 2024
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