- Comprehensive software
- Extensive customization
- Built-in chat
- 24/7 customer support
- Intuitive mobile app
- Lacks invoicing tools
- Can be overwhelming
ClickUp calls itself the ultimate productivity tool – that’s a bold statement if you ask us. On the surface, this Californian company seems to provide a well-rounded online project management app with a lot of customization. Besides the basics, ClickUp allows for task automation, hundreds of third-party integrations, and all types of project views. It’s also available on multiple devices, and you can even ask Alexa to create new tasks or go through your notifications. Additionally, the company offers a free forever plan that supports an unlimited number of users, meaning that those looking for a simple task management solution can get it without paying a cent. With so many tools, ClickUp is nothing short of comprehensive. In fact, some users may even find it overwhelming. So, could ClickUp’s extensive list of features actually be a double-edged sword?
It’s easier to go through what ClickUp can’t do than listing every feature. While it (unfortunately) doesn’t actually do your tasks for you, it does offer everything you need to organize your work and then some. Plus, the platform provides a high degree of customization, which allows you to set up projects in a way that works best for your team. But users who prefer to have everything configured automatically can also rejoice, as ClickUp comes with various pre-built templates for projects and tasks.
There’s plenty of information that comes with a task, especially in big projects. It’s not only about what someone has to do, but also the budget, starting dates, deadlines, locations, meetings, priorities, and so on. ClickUp covers all of this, and it’s simple to add the information required. Additionally, anything that ClickUp might have forgotten can be handily included through the custom fields tab. The project management platform also creates a list of to-dos for your tasks and presents them on your homepage. This is helpful to know what to prioritize and see which tasks are close to their deadline.
Of course, it’s always important to know at what stage a project is. This is only achievable with a helicopter view of everything that needs to be done, as a long list of tasks is easily overwhelming. For that, ClickUp offers various view options, including Kanban boards, Gantt charts, and calendar view. It’s even possible to set up ClickUp to show several views of the same project, and the user can choose which they prefer.
Communication is key to good project management. Everyone needs to be on the same page and know what’s expected from them. ClickUp knows this and offers users the ability to comment on tasks. The best part is that the platform automatically embeds YouTube videos, documents, images, or any other external sources and allows users to mention their team members. But for a quick message, the software’s built-in chat is more than enough.
Finally, the software comes with its fair share of automation tools, so you can spend more time completing your tasks than organizing them. These go from automatically changing assignees when statuses change to increasing priority when the due date gets closer. You can even set recurrent tasks, so you don’t have to think about them again.
The main goal of a project management app is to improve productivity. So, it makes sense that the software integrates with other services to enhance workflow. By natively supporting over 50 third-party integrations, ClickUp is certainly up to the task.
The number of apps grows exponentially if you use Zappier, which increases the number of integrations to over 1,000. This means you can create new tasks without leaving Outlook, keep track of employees’ work through Hubstaff, launch Zoom meetings using ClickUp, and much more. Plus, you can develop your own integrations through the software’s API.
With all the features and customization that ClickUp offers, the project management app can be overwhelming – especially for those who have never used this kind of software before. Fortunately, the company has tutorials that explain what you need to do, so you can take baby steps until you master this massive platform. If you’re coming to ClickUp from one of its competitors – such as Asana or Monday.com – you can conveniently import all your previous tasks. This process also works for CSV files.
If you’re starting from scratch, the first thing you want to do is to invite your team members. This is quite simple because ClickUp prompts you to do so while creating your account. You just need to enter their email addresses, and you’re done. Each team member will receive an email with easy-to-follow instructions to create their own account.
Next, your projects and tasks need to be put into workspaces. You can have a space for each project or have a broader concept where each workspace covers all the tasks for one department – it’s up to you. Finally, it’s time to create tasks, subtasks, add dependencies, etc. This is easy to do as the platform is quite intuitive, but if you get stuck in any way, ClickUp offers tutorials for all its features.
If you were to write down all your to-dos, you would have to bring your notebook with you everywhere you went. That’s where online project management software comes in. By supporting all three major desktop operating systems and offering mobile apps for both Android and iOS, ClickUp is available everywhere. You can even create reminders and check your notifications with Google Assistant or Alexa.
The desktop app is a copy of ClickUp’s online version. The main difference is that you can use the app offline, and all changes are updated when you’re back online. The mobile app doesn’t come with all the most advanced features, such as automation configuration, but it offers everything you need at your fingertips. Due to its intuitive interface, it just takes a few taps to create new tasks, check your notifications, attach documents, reply to team members, and more. The mobile app also features your home page with all the tasks that need immediate attention, and you can conveniently sync the app with your calendar.
Before we get into ClickUp’s pricing, the free plan deserves a big mention. It’s one of the best on the market, as it supports an unlimited number of users and tasks. Free users also get access to more advanced features, but there’s a limit on the number of times they can use them. For example, you only get 100 map views of your projects with a free account to check whether you want to upgrade for more. Other limitations include only having five workspaces, 100MB of file storage, and not being able to set task reminders.
Unlimited is ClickUp’s cheapest paid plan. True to its name, this subscription provides unlimited access to workspaces, file storage, and most advanced features. It also comes with all the task management features available – such as dependencies – and offers 1,000 automations per month. The price starts at $5 per month per user with an annual billing cycle, and you can test everything out through the 15-day free trial. Those looking for the ultimate project management solution can upgrade their accounts to a Business plan. It costs $9 per month per user with a yearly subscription and is the perfect solution for mid-sized companies.
If you’re curious about the platform, we always recommend getting in touch with ClickUp’s sales team directly, as they might offer you extended free trials on plans and features. Plus, all subscriptions come with a 30-day money-back guarantee. So, if you aren’t happy with the platform, you can get a full refund within the first month.
Offering a well-rounded product is great. But backing up the service with diligent and helpful customer support that works around the clock is even better. That’s certainly the case with ClickUp. There isn’t anything for us to complain about because the company covers everything you could ask for from customer support. Not only does ClickUp respond within minutes regardless of what time you get in touch, but help is available through live chat, email, phone, and social media.
You can find a lot of information yourself by looking through the company’s support tab. There, you’ll find daily webinars, tutorials, troubleshooting articles, and much more. The best part is that the website is so easy to navigate that you’ll find what you’re looking for within seconds. Additionally, we recommend visiting ClickUp’s blog for tips and tricks on project management and going to the community forum to meet fellow users and suggest new features.
We have to give it to ClickUp – it really is the ultimate productivity tool. And not only because it offers a comprehensive set of features, vast customization options, and wide third-party integrations support. The software is ever-evolving, and it’s clear that ClickUp listens to its community when setting up its product updates. That’s why we strongly believe that missing features – such as built-in invoicing – are going to be included sooner or later. Plus, it’s quite generous of ClickUp to offer a free version that supports unlimited users. Although some of the features are restricted, it provides the tools required for a small startup to manage its work. And while the app can be overwhelming for beginners, ClickUp makes up for it with plenty of short and informative tutorials.
The cherry on the top is the helpful customer support team that works 24/7 to respond to all your questions within minutes. Starting at $5 per month per user, upgrading to a paid account is affordable, and you can test everything out through the 15-day free trial.